jiy9's Privacy Policy

1. Types of Information Collected

We collect certain types of information when you create an account on jiy9 and at various stages of using the platform. The purpose of collecting this information is to provide you with a safe, reliable, and personalized experience.

1.1 Information You Provide Directly

When you register on jiy9 or use our services, the information you voluntarily provide includes:

• Full name and date of birth (for age verification — only users 21+ are accepted)
• Mobile number and email address
• Information about your preferred payment method (bKash, Nagad, or Rocket account number)
• National ID card or other identity document details (when identity verification is required)
• Any information or messages provided when contacting us

1.2 Automatically Collected Information

When you visit the jiy9 website, certain information is collected automatically:

• IP address and device identification details
• Browser type, operating system, and screen resolution
• Time spent on the site, pages visited, and click history
• Information collected through cookies and similar tracking technologies
• Referral source (which site or link brought you to jiy9)

1.3 Transaction-Related Information

Our services involve financial transactions, so we keep records of deposit and withdrawal history, bonus activity, and gaming activity. This information is used for account security and fraud prevention.

2. Purpose of Using Your Information

jiy9 uses your information only for the following legitimate purposes. We never sell your information to third parties without your permission.

• Account Management: To create, verify, and manage your account and ensure login security.
• Service Delivery: To operate all platform services including gaming, betting, deposits, withdrawals, and bonuses.
• Age Verification: To ensure that only users aged 21 or above can use the platform.
• Security and Fraud Prevention: To detect and prevent illegal activity, money laundering, and fraud.
• Customer Support: To help our 24/7 support team resolve your questions, complaints, or issues.
• Communication: To send important account notifications, security alerts, and promotional messages.
• Platform Improvement: To analyze user experience and improve the quality of our services.

3. Data Protection and Security

jiy9 places the highest priority on the security of your personal information. We apply industry-standard security measures that protect your information from unauthorized access, modification, disclosure, or destruction.

3.1 Technical Security

• SSL Encryption: All data transmission is secured through SSL/TLS encryption technology, keeping information safe between your browser and our servers.
• Encrypted Storage: Stored sensitive information is always kept in encrypted form.
• Secure Payment Gateway: All financial transactions through bKash, Nagad, and Rocket are processed through their own secure systems.
• Regular Security Audits: Our systems undergo regular security reviews to identify and address potential vulnerabilities.

3.2 Administrative Security

Only authorized staff have access to personal information when necessary. All staff are bound by strict confidentiality agreements and are trained in data protection. Unauthorized access to or misuse of data is subject to strict penalties.

4. Cookie Policy

The jiy9 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: These are necessary to maintain login sessions and ensure core site functionality.
• Functional Cookies: To remember your preferences and settings, such as language selection or game preferences.
• Analytics Cookies: To analyze site usage patterns and improve our services.

You can manage cookies through your browser settings. Please note that disabling certain cookies may limit some site functionality.

5. Sharing Information with Third Parties

jiy9 never sells your personal information to third parties. However, in specific circumstances we may share limited information:

5.1 Service Provider Partners

Relevant information may be shared with the technology providers and payment processors we work with. For example — bKash, Nagad, and Rocket require relevant transaction information for payment processing. These partners are also bound by the same standard of privacy obligations.

5.2 Game Providers

Certain technical information may be shared to properly operate software from game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, and Microgaming. This ensures the fairness of game outcomes and fair play.

5.3 Legal Obligations

We may be required to disclose necessary information in response to a court order or a valid legal demand from a competent authority. In such cases, we will always provide only the minimum information required.

6. Data Retention Period

How long jiy9 retains your personal information depends on the type of information and the purpose of retention. The general policy is:

• Account information is retained for as long as your account is active and for the applicable legal period after it is closed.
• Financial transaction records are retained for the period required by legal obligations.
• Communication and support records are retained for a reasonable period to maintain service quality.
• Marketing preference information is retained until you withdraw your subscription.

After the required period has passed, we securely delete or anonymize the information.

7. Your Rights

As a jiy9 user, you have certain important rights over your own information:

7.1 Right of Access

You may request at any time to know what information we hold about you. We will provide that information to you in a timely manner.

7.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you may request a correction. We will verify and make the necessary changes.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or the need to protect legitimate interests.

7.4 Right to Object to Processing

You may object at any time to receiving marketing communications or to profiling. We will act promptly upon receiving your request.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team. We provide assistance in Bengali and English 24/7.

8. Privacy of Minors

The jiy9 platform is strictly for users aged 21 and above. We do not knowingly collect any personal information from users under the age of 21. If we become aware that a user is below the required age, we will immediately close their account and delete the associated information.

If parents believe their child has registered on jiy9, please contact us — we will take the necessary steps promptly.

9. Third-Party Links and Services

The jiy9 platform may occasionally reference third-party services, such as payment processors. These third-party websites or services have their own privacy policies and jiy9 is not responsible for them. We advise you to read the privacy policy of any other service before using it.

10. Policy Changes and Updates

jiy9 may update this Privacy Policy from time to time. Before changes take effect, we will notify you in the following ways:

• Posting a prominent notice on the website
• Sending a notification to your registered email
• Updating the "Last Updated" date at the top of the Policy

If you continue to use jiy9 after a new policy takes effect, you will be considered to have accepted the updated policy. If you object to any term in the new policy, please close your account and contact us.

11. Responsible Gaming and Data Protection

jiy9 believes in responsible gaming. We use information about your gaming behavior to identify potentially problematic gaming patterns and to provide support when needed. This information is used solely for your own protection. To learn more about responsible gaming, visit our Responsible Gaming page.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. jiy9's dedicated support team is available 24 hours a day, 7 days a week to assist you in Bengali and English.